KeyWash Lounge Policies

Welcome to KeyWash Lounge. We are committed to providing professional, convenient, and high-quality wash-and-fold, pickup, and delivery services. By placing an order with KeyWash Lounge, you agree to the following policies.

  • Pickup and delivery fees apply according to the customer's selected service and service area.

    Customers who are unavailable for a scheduled pickup or delivery may be responsible for applicable re-delivery or additional service fees.

  • Customers are responsible for collecting their completed laundry within the designated pickup period.

    Laundry that remains unclaimed may be subject to storage fees and, after reasonable notice, may be handled or disposed of in accordance with applicable law.

  • KeyWash Lounge strives to meet advertised turnaround times but does not guarantee an exact completion or delivery time.

    Unexpected circumstances such as severe weather, equipment failure, unusually high order volume, transportation issues, or other events outside our reasonable control may cause delays.

  • We want every KeyWash Lounge experience to feel easy, convenient, and professional. If you have a concern with your order, please contact us as soon as possible so we can review the situation and work toward a reasonable resolution.

  • KeyWash Lounge reserves the right to update or modify these policies when necessary. Updated policies will be posted on our website and will apply to orders placed after the effective date.

  • By placing an order with KeyWash Lounge, submitting laundry for service, or scheduling pickup and delivery, you acknowledge that you have read, understood, and agree to the KeyWash Lounge Policies and Terms of Service.

    You authorize KeyWash Lounge to process your laundry according to the service and preferences selected at the time of your order. You understand that standard laundering may involve normal risks such as shrinkage, fading, color bleeding, or changes to fabric and garment condition.

    You confirm that you have removed all personal belongings and valuables from your clothing and laundry before submitting them for service.

  • Laundry is professionally sorted, washed, dried, and folded according to the customer's selected preferences.

    Standard laundering may involve normal risks including:

    • Shrinkage

    • Color fading or bleeding

    • Fabric wear

    • Damage to buttons, zippers, elastic, decorations, or other garment components

    • Pre-existing damage becoming more noticeable

    KeyWash Lounge does not guarantee complete removal of stains, odors, or pre-existing damage.

  • Customers must provide a safe and accessible pickup/drop-off location.

    Customers may request no-contact service by leaving laundry in a designated area such as a porch or other agreed-upon location.

    Once laundry has been left in an unsecured location at the customer's request, KeyWash Lounge is not responsible for loss caused by theft, weather, animals, or other circumstances outside of our control.

  • Same-day service may be available for an additional $35 per bag fee and is subject to availability.

    Same-day orders must be received within the applicable service cutoff time. Same-day service is not guaranteed until KeyWash Lounge confirms the order.

  • Customers are responsible for:

    • Checking all pockets before submitting laundry.

    • Removing cash, jewelry, electronics, keys, medications, and other personal belongings.

    • Informing KeyWash Lounge of any special washing, drying, folding, or detergent instructions before processing.

    • Identifying delicate, specialty, or high-value items before service.

    • Providing accurate pickup and delivery information.

    KeyWash Lounge is not responsible for personal belongings accidentally left inside clothing or laundry bags

  • KeyWash Lounge takes reasonable care when handling customer laundry.

    If an item is believed to be missing or damaged, the customer must contact KeyWash Lounge within 48 hours of receiving the completed order.

    Claims may require the customer to provide:

    • Order information

    • A description of the missing or damaged item

    • Proof of purchase or reasonable evidence of value when available

    • The affected item for inspection, when applicable

    Claims submitted after the 48-hour period may not be eligible for reimbursement.

    Any approved reimbursement will be based on the item's reasonable current value and the circumstances of the claim. KeyWash Lounge's maximum liability will not exceed the amount paid for the affected laundry service unless otherwise required by applicable law.

  • For the safety of our customers, employees, and equipment, KeyWash Lounge reserves the right to refuse items that may be unsafe or unsuitable for standard laundry processing.

    This may include:

    • Dry-clean-only garments

    • Leather, suede, or fur

    • Extremely delicate or specialty fabrics

    • Items contaminated with hazardous substances

    • Items containing bed bugs or other infestations

    • Items that may damage other laundry or equipment

  • Customers must clearly communicate special-care requests before processing.

    Examples include:

    • Cold wash

    • Low heat

    • Hang dry

    • Air dry

    • Hypoallergenic detergent

    • Fragrance-free detergent

    • Separate colors

    • Delicate handling

    KeyWash Lounge will make reasonable efforts to follow documented special instructions.

  • Payment is required according to the pricing displayed at the time the order is placed.

    Additional charges may apply for:

    • Same-day service

    • Specialty items

    • Excessive or unusually difficult loads

    • Special handling requests

    • Additional pickup or delivery requirements

    Customers will be notified of applicable additional charges when reasonably possible.

KeyWash Lounge
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